Detailed Explanation of the Composition and Functions of Hotel Management Information Systems

II. Composition of Hotel Management Information System

The hotel management information system consists of a front desk management subsystem, a financial management subsystem, a customer relationship management subsystem, and a hotel...

The system includes a store office automation subsystem, an e-commerce subsystem, a human resources management subsystem, an engineering management subsystem, and a hotel subsystem.

Composition of the computer-aided decision support subsystem.

(I) Front-end Management Subsystem

The front-end management subsystem consists of three parts: front-end management, back-end management, and external interfaces. Front-end management includes the front-end...

Reception, front desk cashier, front desk inquiry, housekeeping, sales and reservations, team meetings, catering and recreation, telephone billing, reporting system

etc.; Back-end management includes manager queries, accounts receivable, night audits, financial processing, system configuration, system maintenance, etc.; External interface packages

This includes switches, in-room VOD, and household registration information transmission.

(II) Financial Management Subsystem

The financial management subsystem includes general ledger, reports, cash flow statement, fixed asset management, payroll management, and financial analysis.

The system includes sections on cash management, accounts receivable management, accounts payable management, and consolidated financial statements.

(III) Customer Relationship Management Subsystem

The core of the customer relationship management subsystem is the customer database, which records customers' basic information and past purchase history.

Information such as details and personalized service information provided to guests.

By processing and analyzing its customer database, hotels can discover customer...

By analyzing customer and market consumption trends, we can diagnose internal management problems and then adjust our business strategies accordingly.

At the same time, it can also enable hotels

Service tracking, control, and information feedback.

Marriott Hotels' reservation system manages over 355,000 rooms worldwide, serving its frequent guests.

The program contains personal profiles of over 12 million consumers; Marriott Hotel has collected a vast amount of information about travelers.

Information about the characteristics and habits of travelers.

This information enabled Marriott Hotel to have the opportunity to reach consumers.

By cross-referencing personal data with their product preferences, the hotel's rewards and promotions become highly accurate.

Targeted.

Functional structure of the customer relationship management subsystem.

(iv) Hotel Office Automation Subsystem

The hotel's office automation subsystem includes information retrieval, document management, file management, meeting management, and scheduling.

This includes maintenance management, vehicle management, departmental asset management, training management, and workflow control.

(V) E-commerce Subsystem

The website can provide detailed information about the hotels, including room rates, various room types, restaurants, meeting facilities, and entertainment options.

Photos, as well as hotel features (such as the local beach), etc.

Some hotels provide map-based information, that is, they offer...

A searchable map and information on the infrastructure of the city where the hotel is located; some hotels also offer advanced displays.

Display map generated by the display technology.

This information is all connected to the local tourist information center.

Potential consumers around the world

Consumers now have the opportunity to interact with hotel websites, and they can even "virtually tour" hotel facilities.

Hilton Hotels earned over [amount missing] from online bookings alone in the first three months after launching its website.

With a $1 million investment, Best Western International recouped its entire investment in the first quarter after the website launched.

Its main

The methods include the following two categories.

(1) Applications of the Internet.

Make full use of the hotel's external website and email system to establish a modern

Corporate image.

At the same time, online procurement, online food and hotel ordering, online information dissemination, online discussions, and online surveys were carried out.

And a range of supporting services.

(2) Application of internal websites.

Information dissemination, message boards, emails, and internal hotel information sharing.

(vi) Human Resources Management Subsystem

The human resources management subsystem includes organizational structure management, job and function management, recruitment, and employment contract signing.

Ordering, annual performance appraisal management, attendance, personnel training management, performance appraisal, incentive system, reward and punishment system, employee basic information.

Management, etc.

(vii) Project Management Subsystem

The project management subsystem includes the following aspects.

1. Technical data management

Technical data management refers to the classification, sorting, and storage of equipment technical files.

2. Equipment Maintenance Management

Equipment maintenance management refers to the management of minor and major repairs, technical upgrades, equipment malfunctions, energy consumption, and equipment operation of hotel equipment.

Record detailed information such as transfer time.

3. Parts Management

Parts management refers to managing the serial numbers, names, specifications, and quantities of all hotel equipment parts, and determining the various types of parts.

Optimal inventory of spare parts.

4. Fixed Asset Management

Fixed asset management refers to accurately understanding the technical condition of each piece of equipment in the hotel, ensuring the normal operation of the equipment, and assessing the performance of fixed assets.

The economic benefits created by fixed assets.

(viii) Hotel Computer-Aided Decision Support Subsystem

The computer-aided decision support subsystem represents the highest level of hotel information technology application.

This subsystem is from various hotel departments

The information subsystem acquires internal dynamic and historical information, and obtains external information through various channels, including the Internet.

Provide decision support for hotel management.

III. Information Processing Operation Flow of Management Information System

The information storage of a hotel management information system should ensure its security, stability, and reliability; all stored information...

Backups are necessary.

For critical stored information, the storage devices should employ a mirrored storage method; for particularly important...

The storage information must be stored using a dual-machine hot backup storage method.

The normal operation of a website requires continuous maintenance and updates, which necessitates the involvement of hotel network technicians and planners.

Close collaboration with marketing personnel is crucial; if a problem occurs in any环节 (link/step), it could result in website information not being updated in a timely manner.

The occurrence of new, slow response to booking requests, and untimely replies to customer inquiries and messages will lead to...

The decrease in valid bookings on the website has seriously affected its actual operational effectiveness.

Management information system information processing operation flow.